Frost Bank
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Frost Bank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frost Bank has 1.5 star rating based on 34 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, 24 access to personnel, Branches.
Cons: Very bad, Customer service from the top down, Bad on line support.Recent recommendations regarding this business are as follows: "пока не каких рекомендацыи жду званка предстовителя FROSTBANKA", "Use your card at an atm or online before using at a grocery store. Save yourself embarrassment.", "Not Frost.", "You might as well, throw your money in the street or under you mattress", "Merchant services".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frost Bank has 1.5 star rating based on 34 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, 24 access to personnel, Branches.
Cons: Very bad, Customer service from the top down, Bad on line support.Recent recommendations regarding this business are as follows: "пока не каких рекомендацыи жду званка предстовителя FROSTBANKA", "Use your card at an atm or online before using at a grocery store. Save yourself embarrassment.", "Not Frost.", "You might as well, throw your money in the street or under you mattress", "Merchant services".
Most users ask Frost Bank for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Location. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Frost Bank Reviews
"Amazingly satisfied"
I've recently had a couple of 'fraud' issues with my debit card... They have BOTH been satisfied quickly by personnel on the 24hr banking line, and my local...
"The reason for my review was that Frost Bank in San Antonio Texas took advantage of me because I have a brain injury and I am handicapped"
In March I had my brother who lives in San Antonio Texas open several accounts for me at frost bank I had the pleasure of talking to Kathleen Finck and Brian...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Callback_request +994557****41
я хотел чтобы frostbank рксский язычный сотрудник перезвонил на мой номер чтобы решыть проблему мой номер +994 55 7** ** 41
- пока жду звонка предстовителя frostbanka
- пока жду звонка предстовителя frostbanka
Preferred solution: Full refund
User's recommendation: пока не каких рекомендацыи жду званка предстовителя FROSTBANKA
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
College Station, Texas
Didn’t get dispensed
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mission, Texas
Refund
Hi Frost Bank Support Team -
I noticed several fees on my Frost Bank account that I would like to ask for a refund on. I have been a loyal customer of Frost Bank and hope to continue, but these fees are becoming really frustrating...
Especially when there are now so many fee-free banks and its been such a tough year!
I am retired and working part time but its been really difficult.
Can I get a refund on the $611.06 from my transactions below? Od Charge Internal - 02/07/2024 - $35 Od Charge Internal - 02/06/2024 - $35 Od Charge Internal - 02/05/2024 - $35 Od Charge Internal - 01/18/2024 - $35 Od Charge Internal - 01/15/2024 - $70 Od Charge Internal - 01/07/2024 - $35 Service Charge/Fee - 12/28/2023 - $3.5 Od Charge Internal - 12/10/2023 - $35 Od Charge Internal - 12/07/2023 - $35 Od Charge Internal - 12/03/2023 - $35 Service Charge/Fee - 11/29/2023 - $3.5 Od Charge Internal - 11/05/2023 - $35 Od Charge Internal - 10/09/2023 - $70 Service Charge/Fee - 09/28/2023 - $3.5 Od Charge Internal - 09/20/2023 - $35 International Card Fee - 09/04/2023 - $0.06 Od Charge Internal - 07/19/2023 - $35 Wire Transfer Charge - 06/06/2023 - $15 Service Charge/Fee - 05/30/2023 - $3.5 Service Charge/Fee - 04/27/2023 - $3.5 Od Charge Internal - 04/19/2023 - $35 Service Charge/Fee - 03/30/2023 - $3.5 Wire Transfer Charge - 03/15/2023 - $15
Thanks a ton,
Mary Lou Rios
Houston, Texas
Locked my card at grocery store
User's recommendation: Use your card at an atm or online before using at a grocery store. Save yourself embarrassment.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They’re Thieves. And Rude.
- No pros
- Customer service from the top down
- Bad on line support
- Very bad
Preferred solution: Full refund
User's recommendation: Not Frost.
Philadelphia, Pennsylvania
The reason for my review was that Frost Bank in San Antonio Texas took advantage of me because I have a brain injury and I am handicapped
In March I had my brother who lives in San Antonio Texas open several accounts for me at frost bank I had the pleasure of talking to Kathleen Finck and Brian Hunt about the accounts I was opening both Brian and Kathleen were both very well aware of my Brain injury and the accounts I was opening I asked the both of them on a conference call that my niece was part of as I was investing my money!! I suffered for 8 years and continue to do so everyday I purposely asked Brian Hunt and Kathleen Finck if I had to sell the treasury bonds they were purchasing for me.
Would I lose any money. on this conference call was myself my niece and my brother. there words to me was absolutely not!!
Well as of today Frost Bank took from me in fees etc $6827.21. I have put in 2 phone calls for the President of the bank Patrick Frost to call me I will continue to pursue this until they put my money back in my account I also will be pursuing legal counsel and the news in San Antonio Texas how dare Frost bank take advantage of someone with a brain Injury !!!stay away!!!Bank somewhere else with honest people!!
Odessa, Texas
Phone call
- No pros
- Thieves
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Euless, Texas
Failure to put things in writing and outright lying.
User's recommendation: You might as well, throw your money in the street or under you mattress
Pharr, Texas
ATM kept my debit card and did not give me the money
Pearland, Texas
Horrible customer service
Euless, Texas
Refuse to honor payment on account
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Incompetent
Preferred solution: Full refund
User's recommendation: DONT take a loan out with them!
Houston, Texas
Info about funds and my accounts I had with Frost Bank
User's recommendation: Merchant services
Campbellsport, Wisconsin
Not a good bank
San Antonio, Texas
Taking illegal electronic Transfers for Automatic Payment
Preferred solution: Apology
User's recommendation: Do not fear the Bank, the Bank wants to Bully the Community
San Antonio, Texas
The wronged and robbed me.
- No pros
- Very bad
Preferred solution: Take their name off my credit report and check system. Give me back my money.
User's recommendation: do not trust them and your money isn't safe with them. They will steal it from under you.
About
Frost Bank is a Texas-chartered bank which was founded in 1868 and based in San Antonio, TX. Today the bank institution has more than 110 financial centers across the state. Frost is one of the largest Texas-based banks. It offers a full range of commercial and consumer banking products, investment and brokerage services, insurance products and investment banking needs to customers throughout Texas. Citing changes in the banking industry, in February 2012 Frost applied to have its 113 year old federal charter collapsed and in turn converted into a state charter in June 2012. Frost Bank is a subsidiary of Cullen/Frost Bankers, Inc., a financial holding company, also based in San Antonio, with 23.1 billion in assets.
Frost Bank is ranked 257 out of 1246 in Banks category
USA
Companies Similar to Frost Bank
Chase Bank
“I am appalled at the so-called customer service had online via emails. The number of times they do not...“
Bank Of America
“So I purchased some bitcoin mining App on google play, The app kept quitting (I purchased a 12 month...“
First Convenience Bank
“My debit card was charged on July and August in the amount of 119,119,and 129. Please help me. My number...“
Capital One
“3 years ago, I was rebuilding my credit from the mid 520's. I had to purchase a prepaid card and start...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
You really are stupid
God bless you, thank you!