For ten years, I was a custoner in good standing with Frost. They were one of the few institutions I knew i could count on, and never had drama from. I even paid off a car through them. Then came December 2016. I had a thin year and my account hovered at a low level....Read more
First I received a nice email to login and register for an account. That is when the problems started. They gave me questions that did not pertain to me and then proceeded to not trust anything or any proof of who I was. Then finally I got someone who was intelligent...Read more
734 NW Loop 410, San Antonio, TX 78216 Unlike other Frost Bank Branches do not expect friendly smiles and greetings. I been testing this branch and out of 6 vists I was greeted once. Today when I walked up to the teller and said hi I recieved no response; completed the...Read more
Frost Bank - Understaffed
On Fridays during lunch time, the location on Park Dr, Planio, Tx, only has one drive through lane open and one teller inside. I was told it was because people were in training. Why is this compensated by the manager who KNEW these people would be in training leaving the bank understaffed and angry customers waiting around.
Frost Bank - Do not take care of people
I have been with frost 20-plus years I am leaving them going to somebody else because they ignore their customers push their customers away do not try to help and therefore I don't think they need your customers they lie they cheat
Frost Bank - Vangie Leal at Frost is discriminating due to age
I've banked with Frost for over 50 years and recently encountered more problems there than I can count on both hands. I am being forced to provide Vangie Leal a competency report by a doctor. I find it very intresting that all of my neurologist state I am normal although at 79 forget where I leave my keys.
Frost Bank Customer Care Review
Worst bankers ever. They treat you like ***. The tellers of course are nice but the overdraft and bankers are horrible they do not want to help you. And it's always your fault if you get an overdraft charge so they treat you like ***
Frost's Personal and business banking customers Doc and Sheryl Lowe of Austin with 30 year home overlooking Barton Creek and child # 8 graduating from St. Edwards U. Applied for $100,000 from home equity exceeding $250,000 for #8's business equity start-up. "Great; no...Read more
Horrible customer service- called about new acct info. Ray Cook - Northgate location answer the phone and very horrible non professional customer service. He also did not know who the Regional Manager when asked for information due to so rude. I would not open an acct...Read more
Well this is a long one, however maybe it will prevent anyone else from having it happen to. Last month i had made 2 purchases from a company overseas. Yes my first mistake. However, this past week i am looking my account over and i see appx 17 charges from different...Read more
Absolutely horrendous business practice and customer service. Taking money from my account on multiple occasions when I had called to discuss the situation more than 4 times even with an onsite manager. Took them 43 days to issue a debit card. Don't ever trust your...Read more
Used to work for Frost years ago and they are a great company to work for. They work hard everyday to find new ways to offer better customer service to spoiled customers who seem to want everything handed to them on a silver platter but nothing is ever good enough....Read more
We can write all the complaints we want. They don't care. Customer service is aweful. My account has been compromised twice. Its been almost a month no new cards. When you call they have no clue what's going on and literally their awnswer is "I don't know". How do you...Read more
I'm very sad to find out that I'm still just a number at my Bank after being a very loyal Customer for over 24 Years. I got declined a second time for a low interest Equity Loan which was offered to me by Frost. It is very hard for a single woman in this Country to...Read more
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